314
Active Members
28
New participants last week
288
Posts last 7 days
53
New threads last 7 days

Members

Current Week ago Month ago
Members 6800 6746 6564
- Participants 2893 2865 2798
- Active 314 298 326
- Inactive 2579 2567 2472

Posts

Last 7 days Prev 7 days Last month
Posts 288 194 901
- Threads 53 32 145
- Comments 235 162 756

Newly active members

Name First Activity Recent Activity
Adelaida Diaz Today at 04:39 Today at 04:39
Celena D. Green Yesterday at 21:54 Yesterday at 21:54
Michelle Efendi Yesterday at 21:03 Yesterday at 21:05
Christine Courtney Yesterday at 16:06 Yesterday at 22:32
Telma Soares Yesterday at 03:19 Yesterday at 03:19
Sydney Nicole Fulkerson Wednesday at 12:11 Yesterday at 07:22
Godsgrant Akujuobi Wednesday at 10:07 Yesterday at 01:06
Pauline Magnat Wednesday at 09:47 Wednesday at 09:47
Michael De Jong Wednesday at 09:40 Yesterday at 06:15
Prescilla Garland Tuesday at 15:44 Yesterday at 16:21
Triin Mahlak├Áiv Tuesday at 10:50 Wednesday at 07:57
Eva Lewis Monday at 22:46 Monday at 22:46
Joel Serino Monday at 21:46 Monday at 21:46
Aayushi A Jain Monday at 21:02 Tuesday at 21:00
Maki Hanamoto Monday at 20:58 Wednesday at 12:53
Jared Van Lehn Monday at 20:23 Monday at 20:23
Rafael Frensley Monday at 17:55 Monday at 17:55
Dominique Souris Monday at 17:34 Monday at 17:34
Ryan Swift Monday at 17:10 Monday at 17:10
Christine Rushing Monday at 14:42 Monday at 14:42
Matt Weiner Monday at 14:36 Monday at 14:36
Scarlet Current Monday at 14:34 Monday at 14:34
Dana Sinay Danu Monday at 14:32 Monday at 14:32
Jamie Woods Monday at 14:22 Monday at 14:22
Esther Hartmutsdottir Monday at 14:05 Monday at 14:05

Recent posts

Rachel Happe

I'm from Massachusetts and my father was a congregational minister - a church where the congregation hires & fires their leaders. We also have town meetings. There is a great cultural tradition of strong communities, with distributed leadership. So... it's taught and taught through cultural norms but not necessarily explicit.
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Erica McGillivray

As community matures as an industry, eventually, CM skills for businesses will be more teachable. Right now, we just don't have tools, language, and maturity as a profession. We lean heavily on humanity's innate need for other humans and some in-born talents in CMs instead of training.
Show thread

Francus Ager

That actually is a cool idea. It's pretty low-cost, and I think people would kind of like receiving it. Makes me wanna do it now!
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Francus Ager

Pretty cool to find that out. I do think it can be taught. I also think it's just part of who we are as humans. We're societal/community animals.
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Steven Lowell

Question: Do you think Community Management is in a person's DNA or is it a skill that can be taught? Where does the skill come from? I ask because I was reading a book about my distant relatives who settled in Massachusetts back in the 1600's....
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Joshua Matfess

I occasionally send swag to new members or people who write exceptional content. We used to send out generic business cards with our logo, email, and web address. I wanted to do something different and had the idea to re-brand it as a membership...
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Tim McDonald

Going to read now, but the headline is what I've been telling people for years. :)
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Erinn Hughes

Hey y'all, I know I met a lot of people who work for Salesforce communities at the Summit last year. Can one of you stand up and make yourself known and ping me please? Thank you!
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Nikoletta Harrold

was it recorded?
Show thread

Deborah Lee

hi guys, I just read this great article about how to change the culture of an org. It is talking about internal culture within companies, but I think can be applied to communities - both within and external to an organization. I know many of us...
Show thread

How to use Community Analytics

The Homepage

This is the homepage, this is where you will generally go to for the initial overview of your community. This is your daily starting point where you can check for any anomalies, read up on the latest posts and newest members, and click through to anything that catches your eye.

Other menu items

Home
The homepage shows you the high level overview of your community.
Members
The members overview is where you'd go if you want to find out how your members are doing.
Posts
The posts overview shows recent posts and threads, giving you a full overview on what's happening.
Charts
The charts show the trends in your community. They allow click-through to quickly zoom in on anomalies you might encounter.
Cohort Analysis
The cohort chart group users based on their join date. Allowing for very powerful comparisons between yearly quarters.
Leaderboard
The leaderboard shows your topmost members/posts based on various criteria. It is under active development, if you have any feedback or ideas, please contact us!
Search
Search allows you to find users and posts based on several categories, tags, cohorts and a free text search
Help
Clicking the question mark provides you with a contextual help overlay.

Member types

Anyone who has a registered account in your community is considered a member. In Community Analytics there are several subtypes of members, most importantly participants and active members,

Active members

Those members that have contributed to your community in the past 28 days are considered active members. This is one of the best metrics of community health. More active members indicate that more and more people feel compelled to contribute.

Participants

People which have participated in your community at least once are called participants. While this is an important number to be aware of, Community Analytics cautions against using the total in daily reports, since this is mostly a vanity metric. It is better to report on active members and/or on new participants.

Inactive members

Participants that have not been active in the past 28 days are considered inactive.

Posts

A post is everything a member writes, e.g. comments, threads, replies, polls etc. Keeping an eye on the number of posts per week and the number of threads per week is good practice for a CM.

Lonely Posts

When a member posts something, and there is no one else in the thread with him, that thread is considered lonely. Try to keep the number of lonely posts low, since an unanswered question is unattractive for both the asker and any potential (new) visitors.

For a bit of a deep dive, you can consider having a look at the number of posts per member and the average number of posts in a thread.